Senior Thrive

SeniorThrive brings older adults, families, and caregivers into one circle of support
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SeniorThrive Terms of Service

Last Updated and Effective Date: May 20, 2025

Welcome to SeniorThrive! These Terms of Service (“Terms”) govern your access to and use of the SeniorThrive website, web application, mobile applications (if any), and all related services, features, and content offered by SeniorThrive Inc. (“SeniorThrive,” “we,” “us,” or “our”), including the ThriveCircle features (collectively, the “Services”).

Please read these Terms carefully. By creating an account, accessing, or using our Services, you agree to be bound by these Terms and our Privacy Policy (which is incorporated by reference into these Terms). If you do not agree to these Terms, do not access or use our Services.

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, PLEASE CALL 911 OR YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY. SENIORTHRIVE IS NOT A MEDICAL SERVICE PROVIDER AND DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

Our Services

SeniorThrive provides a platform designed to support older adults (“Focus OAs”) and their care networks, including family members, friends, and professional caregivers (“Circle Members”). Our Services include tools for communication, information sharing (including health-related information as directed by users), activity tracking, and care coordination through features like ThriveCircle.

Our Services are intended for informational and organizational purposes only and are not a substitute for professional medical advice, diagnosis, treatment, or in-person care. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or accessed through the Services.

We are constantly evolving our Services, and we may change, suspend, or discontinue any aspect of the Services at any time without notice, for any reason, in our sole discretion. We will not be liable if for any reason all or any part of the Services is unavailable at any time or for any period.

Eligibility and Account Registration

Eligibility: You must be at least 18 years old (or the age of legal majority in your jurisdiction if different) to create an account and use most features of our Services. If you are creating an account on behalf of a Focus OA (e.g., as a legal guardian or with power of attorney) or as a Professional Caregiver, you represent and warrant that you have the full legal authority to do so and to agree to these Terms on their behalf and on behalf of your organization, if applicable. Certain features may have specific eligibility requirements.

Account Creation: To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information promptly to keep it accurate, current, and complete.

Account Security: You are responsible for safeguarding your account password and for any activities or actions under your account, whether or not you have authorized such activities or actions. You agree to (a) keep your password confidential and not share it with anyone else; (b) take reasonable measures to prevent unauthorized access to your account; and (c) notify SeniorThrive immediately at security@seniorthrive.com of any unauthorized use of your account or any other breach of security. SeniorThrive is not liable for any loss or damage arising from your failure to comply with these security obligations.

One Account Per User: Each individual user should have only one account. You may not use another person’s account without their express permission and our consent.

User Conduct and Responsibilities

You agree not to misuse the Services or help anyone else to do so. Specifically, you agree not to do, or attempt to do, any of the following in connection with the Services:

  • Probe, scan, or test the vulnerability of any system or network associated with the Services.
  • Breach or otherwise circumvent any security or authentication measures.
  • Access, tamper with, or use non-public areas of the Services, SeniorThrive’s computer systems, or the technical delivery systems of SeniorThrive’s providers.
  • Interfere with or disrupt any user, host, or network, for example by sending a virus, overloading, flooding, spamming, or mail-bombing any part of the Services.
  • Plant malware or otherwise use the Services to distribute malware or other harmful computer code.
  • Access or search the Services by any means other than our publicly supported interfaces (for example, “scraping,” “crawling,” or using “bots”), unless specifically authorized by us in writing.
  • Send unsolicited communications, promotions or advertisements, or spam.
  • Send altered, deceptive, or false source-identifying information, including “spoofing” or “phishing.”
  • Publish or share materials that are unlawfully pornographic or indecent, or that contain extreme acts of violence or terrorist activity, including terror propaganda.
  • Advocate bigotry or hatred against any person or group of people based on their race, religion, ethnicity, sex, gender identity, sexual orientation, disability, or impairment.
  • Violate the law in any way, including storing, publishing or sharing material that’s fraudulent, defamatory, or misleading, or that violates the privacy or infringes the rights of others (including intellectual property rights).
  • Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • Collect or store personal data about other users without their express permission.
  • Use the Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates these Terms.
  • Violate any applicable local, state, national, or international law or regulation.

You are solely responsible for your conduct and any data, text, information, graphics, photos, profiles, audio and video clips, links, and other content or materials (“User Content”) that you submit, post, and display on the Services.

User Content & Intellectual Property

  • Your Content: You retain ownership of all intellectual property rights in your User Content. By submitting, posting, or displaying User Content on or through the Services, you grant SeniorThrive a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with the Services and SeniorThrive’s (and its successors’ and affiliates’) business, including for promoting and redistributing part or all of the Services. This license is solely for the purpose of operating, developing, providing, and improving the Services, and researching and developing new ones. This license continues even if you stop using our Services, primarily for the purpose of allowing us to maintain the integrity of our data and for other users (like those in your ThriveCircle) to continue accessing content you shared with them, subject to your privacy settings and our Privacy Policy.

  • Responsibility for User Content: You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to publish User Content you submit and to grant SeniorThrive the license set forth above. You are solely responsible for your User Content and the consequences of posting or publishing it. We do not endorse any User Content or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with User Content.

  • PHI in User Content: If you include Protected Health Information (PHI) in your User Content, you are responsible for ensuring that your sharing of such PHI complies with HIPAA and other applicable laws, and with the consent settings you establish within the Services (as detailed in our Privacy Policy and ThriveCircle Addendum).

  • SeniorThrive’s Intellectual Property: The Services and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and User Content belonging to other Users (the “SeniorThrive Content”), and all Intellectual Property Rights related thereto, are the exclusive property of SeniorThrive and its licensors (except for your User Content). Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any SeniorThrive Content. Use of the SeniorThrive Content for any purpose not expressly permitted by these Terms is strictly prohibited.

  • Feedback: We welcome feedback, comments, and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by emailing us at feedback@seniorthrive.com. You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable, and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon, and otherwise exploit the Feedback for any purpose, without any compensation to you.

Copyright Policy (DMCA)

SeniorThrive respects the intellectual property rights of others and expects users of our Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law. If you are a copyright owner, or are authorized to act on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Services, please submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Designated Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material. Providing URLs in the body of an email is the best way to help us locate content quickly.
  • Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted.
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Our Designated Copyright Agent to receive notifications of claimed infringement is:

  • Copyright Agent
  • SeniorThrive LLC
  • 5436 Via Carrizo, Laguna Woods, CA 93637
  • Email: dmca@seniorthrive.com
  • If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

Counter-Notification: If you believe that your User Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use the material in your User Content, you may send a counter-notice containing the following information to our Copyright Agent:

  • Your physical or electronic signature.
  • Identification of the User Content that has been removed or to which access has been disabled and the location at which the User Content appeared before it was removed or disabled.
  • A statement under penalty of perjury that you have a good faith belief that the User Content was removed or disabled as a result of mistake or a misidentification of the User Content.
  • Your name, address, telephone number, and e-mail address, a statement that you consent to the jurisdiction of the federal court in Orange County, California, and a statement that you will accept service of process from the person who provided notification of the alleged infringement.

If a counter-notice is received by the Copyright Agent, SeniorThrive may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed User Content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the User Content provider, member or user, the removed User Content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at SeniorThrive’s sole discretion.

We reserve the right to remove User Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, SeniorThrive will also terminate a user’s account if the user is determined to be a repeat infringer.

ThriveCircle Specific Terms

The ThriveCircle features allow Focus OAs (or their authorized representatives) to share information, including PHI, with designated Circle Members.

  • Consent is Key: Sharing of PHI within a ThriveCircle is governed by the explicit consents provided by the Focus OA (or their authorized representative) as detailed in our Privacy Policy and its ThriveCircle Addendum.
  • Circle Administrator: The Circle Administrator has certain responsibilities for managing the ThriveCircle, including inviting members and potentially managing some shared household information.
  • Professional Caregivers: If you are a Professional Caregiver using the Services, you represent and warrant that you have all necessary consents from the Focus OA and your employer/organization to access, use, and share information via the Services, and that your use complies with all applicable professional standards and legal obligations, including HIPAA.

Fees and Payment (If Applicable)

Access to certain features of the Services may be free, while others may require payment now or in the future (“Paid Services”). We reserve the right to implement fees or change the fees for certain Services at any time by providing you with notice. If you purchase any Paid Services, you agree to pay all applicable fees and taxes. All fees are non-refundable except as required by law or as otherwise specifically permitted by these Terms.

Third-Party Links, Services, and Content

Our Services may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by SeniorThrive. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third-party website from the Services, you do so at your own risk, and you understand that these Terms and our Privacy Policy do not apply to your use of such sites. You expressly relieve SeniorThrive from any and all liability arising from your use of any third-party website, service, or content.

Governing Law & Our Terms of Service

This Privacy Policy and any disputes related to it or your use of SeniorThrive Services will be governed by and construed in accordance with the laws of the State of [Insert Your State, e.g., California], without regard to its conflict of law principles.

Our Terms of Service contain important provisions regarding dispute resolution (which may include arbitration and a class action waiver), limitations on liability, and other terms that govern your use of our Services. Please review them carefully.

Disclaimers of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SENIORTHRIVE, ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, SENIORTHRIVE MAKES NO WARRANTY THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS; OR (E) ANY ERRORS IN THE SERVICES WILL BE CORRECTED. SENIORTHRIVE DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ANY INFORMATION ACCESSED THROUGH THE SERVICES IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE.

Limitation of Liability

You agree to defend, indemnify, and hold harmless SeniorThrive, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Services, including, but not limited to, your User Content, any use of the SeniorThrive Content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Services.

Termination

  • Termination by You: You may terminate your account and stop using the Services at any time by contacting us at support@seniorthrive.com or through your account settings, if available.
  • Termination by SeniorThrive: We may suspend or terminate your access to all or any part of the Services at any time, with or without cause, with or without notice, effective immediately. Reasons for termination may include, but are not limited to, (a) breaches or violations of these Terms or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) discontinuance or material modification of the Services (or any part thereof), (e) unexpected technical or security issues or problems, and (f) engagement by you in fraudulent or illegal activities.
  • Effect of Termination: Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. We will not be liable to you or any third party for any termination of your access to the Services. If your account is terminated, we may, in our sole discretion, delete your User Content, except as required by law or as necessary to allow other users in your ThriveCircle to continue accessing content you shared with them, subject to our Privacy Policy.

Governing Law and Dispute Resolution

  • Governing Law: These Terms and any dispute or claim arising out of, or related to, them, their subject matter, or their formation (in each case, including non-contractual disputes or claims) shall be governed by and construed in accordance with the internal laws of the State of  California without giving effect to any choice or conflict of law provision or rule.
  • Agreement to Arbitrate: PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
    You and SeniorThrive agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof or the use of the Services (collectively, “Disputes”) will be resolved by binding arbitration, except that each party retains the right: (i) to bring an individual action in small claims court and (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights.
  • Arbitration Rules: The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this “Dispute Resolution” section. (The AAA Rules are available at www.adr.org/rules or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.
  • Arbitration Process: A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA’s roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.
  • Arbitration Location and Procedure: Unless you and SeniorThrive otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and SeniorThrive submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules.
  • Arbitrator’s Decision: The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof.
  • Fees: Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules.
  • Class Action Waiver: YOU AND SENIORTHRIVE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and SeniorThrive agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
  • Changes to Dispute Resolution: Notwithstanding the provisions of the “Changes to Terms” section below, if SeniorThrive changes this “Dispute Resolution” section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email to legal@seniorthrive.com) within 30 days of the date such change became effective, as indicated in the “Last Updated” date. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and SeniorThrive in accordance with the provisions of this “Dispute Resolution” section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).

Changes to Terms

We reserve the right, in our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a “material change” will be determined at our sole discretion, but generally includes changes that significantly alter your rights or our obligations under these Terms, such as, but not limited to, changes to fee structures for existing services, significant alterations to core service functionalities that impact your usage, or modifications to the dispute resolution process. We will notify you of any changes by posting the new Terms on this page and updating the “Last Updated” date. We may also provide notice of material changes through the Services or by sending you an email.

By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Services.

Contact Information

If you have any questions about these Terms, please contact us at:

For general support, please contact support@seniorthrive.com

For privacy-related inquiries, please contact privacy@seniorthrive.com as detailed in our Privacy Policy.

For DMCA notices, please contact dmca@seniorthrive.com or the physical address listed in Section 5.

Miscellaneous

  • Entire Agreement: These Terms, together with our Privacy Policy and any other legal notices published by us on the Services, shall constitute the entire agreement between you and SeniorThrive concerning the Services.
  • Severability: If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.
  • No Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and SeniorThrive’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
  • Assignment: These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by SeniorThrive without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.
  • Headings: The section headings in these Terms are for convenience only and have no legal or contractual effect.
  • Force Majeure: SeniorThrive shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond SeniorThrive’s reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.
  • Accessibility: We are committed to making our legal documents accessible. If you need these Terms in an alternative format, please contact us at legal@seniorthrive.com.